To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition and packaging (if applicable) that you received it in within 28 days of purchase.* Unfortunately after 28 days, we are unable to process any returns or exchanges. To complete your return, we require a receipt or proof of purchase.
For ALL returns/exchanges, please e-mail us at email@example.com and include your order number to initiate the refund/exchange process. Products are to be mailed to:
IVARI Sports, 66 Riefield Road, London, SE9 2QB
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within an estimate of 5-10 business days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs are non-refundable.
Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange and tracking information for the exchanged item back to you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*Please note all customised products are not eligible for refund.